Terms of service

Last updated 21 October 2026

These terms apply when you book a film from Lantern Film Co. By booking and paying, you accept them. Please read them alongside our Privacy policy.

1. Who we are

Lantern Film Co is a sole trader business run by Luke Sammut. You can reach us at hello@lanternfilmco.co.uk or on 07471 747531.

2. What we provide

We make a personal tribute film from the photos, video, music and information you send us. You choose the length: up to two songs (around 5 to 6 minutes) or three to four songs (around 10 to 12 minutes), with optional rush delivery within 24 hours for an extra charge. We confirm the price to you in writing before you book.

3. Booking and payment

You book by contacting us with the date, time and venue of the service. We’ll confirm the length, price and delivery time by email, and send you payment details. Payment is due when you book, and your booking is confirmed once we’ve received it. The price we confirm is the price you pay.

4. Your material

You confirm that you’re entitled to share the material you send us and to have it used in a tribute film. We may decline material we can’t lawfully or practically use, and we’ll tell you if so. We work from what you give us, so please check names, dates and spellings carefully.

5. Delivery times

Delivery times run from when we have received your payment and all of your material. If you ask for changes, we’ll agree a revised delivery date with you that still leaves time before the service.

6. Changes

Each film includes one round of changes. A round means one set of requested changes sent together, such as swapping photos, correcting spellings or adjusting captions and music. Further changes may be charged, and we’ll agree the cost with you before doing them. Any mistake we’ve made is put right free of charge and doesn’t count as a round of changes.

7. Delivery and venues

We deliver your film by download link, in the format your venue needs. Please tell us the venue when you book. Some venues have their own file requirements and may check files in advance, sometimes for a fee payable to them. Please check with the venue that they can play the film. We can’t be responsible for the venue’s equipment.

8. Cancelling and rescheduling

If the service is postponed, we’ll move your booking to the new date at no extra cost.

You can cancel within 14 days of booking. Because films are usually needed quickly, by booking you ask us to start work straight away. If you cancel before we’ve started, we’ll refund you in full. If you cancel after we’ve started, you’ll pay for the work done up to that point and we’ll refund the rest.

If we can’t deliver in time for the service for reasons within our control, we’ll tell you straight away and refund you in full.

9. If something is wrong

We make every film with reasonable care and skill. If you think there’s a problem with your film, tell us as soon as possible and we’ll put it right or, if we can’t, refund you a fair amount. This doesn’t affect your legal rights.

10. Using your film

You can keep the finished film and share it with family and friends for private use. We won’t use your film or material to promote our business without your written permission.

11. Our responsibility

We’re responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or being negligent. Our total liability for anything connected with a booking is limited to the price you paid for it. We’re not responsible for things outside our control, such as problems with a venue’s equipment, internet connection or live stream. Nothing in these terms limits any liability that can’t be limited by law, including for death or personal injury caused by negligence, for fraud, or your legal rights as a consumer.

12. Complaints

If something isn’t right, please email hello@lanternfilmco.co.uk and we’ll look into it and reply promptly.

13. General

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts. We may update these terms, and the version on this website when you book applies to your booking.